Posts in Media
"Delivery Startups Are Using Tips To Fulfill Pay Promises, And Customers Are Mad" — BuzzFeed

“Instacart confirmed that when its payment algorithm determines a driver should be paid below that guaranteed $10, the company uses the customer’s predelivery, “up front” tip to cover the difference. The “up front” tip is automatically set to 5% on the Instacart app; if the customer removes the tip, and the payout would be below $10, Instacart itself covers the cost. The company said the number of orders where the algorithmically determined payment comes out to under $10 is low, but declined to specify a percentage.”

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Instacart, DoorDash, Mediasage