"Talking about transparency is good. And admitting you pay $1/job is better than denying it. But $1 is still $1.”
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Check out this long, detailed story from KQED public radio in San Francisco on what happened with Instacart, and what we’re looking to do next on the Pay Up campaign. And special bonus: KQED broadcasts out of San Francisco, the headquarters city of many gig economy economy…. including Instacart!
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“Far from appeasing workers, Instacart’s concessions have emboldened them to demand action on more complaints, such as Instacart bundling multiple customer orders into one batch in order to pay less. They are also reaching out to contractors at other delivery services, such as DoorDash and Amazon Flex to reform how workers get paid.”
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The New York Times covered the organizing effort by Instacart workers — and the company’s reversal under pressure. As they wrote: “The gig economy’s work force is fighting back, and in some cases, it’s winning.”
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“Instacart confirmed that when its payment algorithm determines a driver should be paid below that guaranteed $10, the company uses the customer’s predelivery, “up front” tip to cover the difference. The “up front” tip is automatically set to 5% on the Instacart app; if the customer removes the tip, and the payout would be below $10, Instacart itself covers the cost. The company said the number of orders where the algorithmically determined payment comes out to under $10 is low, but declined to specify a percentage.”
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“The decrease in our wages of at least 30 percent - it's just not fair,” Knudson said. “We can see how they're using the customers' tips to pay us less,” she said.”
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