How the DoorDash tip-swiping policy is even worse than it appears
The internet is raging over DoorDash’s indefensible system of swiping tips customers intended to give to delivery workers. (They way their system works: when a customer tips more, the company just pays less — so in effect, the customer is tipping the company.)
But there’s something that makes it even worse: the way DoorDash presents it all to the customer. Customers don’t just “add” a tip: DoorDash in fact sets customers to a default 15% tip. Leave that at the default of 15%, and it adds $0 to what the worker gets paid.
It’s a remarkably manipulative way to use social engineering and misleading design to default customers to giving a free 15% contribution to the company in the guise of a “tip” that doesn’t add a penny to what workers get paid for the job. Instead, DoorDash does what it can pay just $1/per job — yes, their base pay is just $1 — as often as possible.
Swiping tips is bad enough. Making it the default is even worse.